FAQ
General & Product Information
Is the GPS collar suitable for kittens or small cats?
Yes, absolutely. The collar is designed with comfort and safety in mind. The adjustable range is approximately 28 cm to 39 cm (11.02 to 15.35 inches), making it suitable for most kittens and adult cats. Always check your cat's neck circumference before purchase to ensure a snug fit.
Is this collar only for cats, or also for other pets?
The collar is specifically designed and optimized for cats, considering their weight, comfort, and behavior. While it could technically be used for very small dog breeds, we primarily recommend it for cats.
What colors are available for the GPS collar?
The TrackYourCat™ GPS collar is available in black, pink, and blue. You can select your desired color on the product page.
What material is the collar made of?
The collar is made of durable, skin-friendly nylon that is comfortable for long-term daily wear while being robust enough for indoor and outdoor adventures.
What are the dimensions and weight of the tracker itself?
The main body of the tracker has dimensions of approximately 1.5 x 2.8 x 3.9 cm (0.59 x 1.10 x 1.53 inches). Its weight is minimal to ensure comfort for your cat.
Comfort & Safety
How do I know what size collar my cat needs?
The collar is adjustable from approximately 28 cm to 39 cm (11.02-15.35 inches). Please measure your cat's neck circumference to ensure it falls within this range. For kittens and young cats, it's important to regularly check that the collar still fits properly.
How tight should the collar be?
The collar should fit comfortably, neither too tight nor too loose. You should be able to slide two fingers flat under the collar. This ensures comfortable breathing and prevents choking or the collar falling off.
What exactly is the 'detachable safety buckle' and why is it important?
The detachable safety buckle (also known as a 'breakaway' clasp) is a crucial safety feature. It is designed to automatically unclip when sufficient pressure is applied (e.g., if the collar gets caught on a branch). This prevents your cat from choking or getting injured.
Can my cat remove the collar themselves?
The safety buckle is designed to release under unexpected pulling force. However, it's not designed for the cat to easily remove the collar under normal circumstances. A correctly adjusted collar will stay securely in place.
Is the collar comfortable for long-term wear?
Yes, the collar is made from soft, skin-friendly, and lightweight materials, specifically designed for daily and long-term wear without causing irritation.
Tracking & Functionality
What technology is used for positioning?
The collar uses an advanced, built-in positioning chip that operates via global GPS technology for accurate location tracking.
Do I need a subscription to use the tracking feature?
No, a subscription is not needed. The global GPS tracking and all app features are included with your one-time purchase, providing you with free, long-term use.
How do I track my cat's location?
You track your cat's location via a dedicated mobile app, compatible with both iOS and Android devices. The app displays real-time location and the historical routes of your cat.
What is the 'sound finder function' and how do I use it?
The sound finder function is a built-in speaker that can produce a 90-decibel sound. You can activate it via the app. This is useful for locating your cat when you are nearby (e.g., indoors or in dense vegetation).
How accurate is the positioning?
Positioning is highly accurate thanks to the advanced GPS chip. Exact accuracy may vary depending on environmental factors such as dense buildings or forests, but generally provides a reliable indication of location.
Can I track multiple collars simultaneously with the app?
Yes, the mobile app supports tracking multiple TrackYourCat™ collars simultaneously, ideal for households with more than one cat.
How often are location updates refreshed?
Real-time updates are typically refreshed every few seconds, depending on signal strength and app settings, to provide you with the most current location.
Battery & Maintenance
How long does the battery last in standby mode?
The tracker's battery has an impressive standby time of over 12 months. Active tracking duration may vary depending on the frequency of tracking usage and signal strength.
How do I charge the tracker, or do I need to replace the battery?
The tracker operates with a user-replaceable battery designed for replacement after its 12+ month lifespan. There is no charging function, which ensures a longer and more stable power supply without frequent recharging.
Is the battery easy to replace myself?
Yes, the battery is designed for easy self-replacement. A detailed manual is included to guide you through the process.
How do I maintain the collar?
You can clean the collar with a damp cloth. Ensure the tracker is thoroughly dry after exposure to water to guarantee optimal performance. Avoid harsh cleaning agents.
Privacy & Data
How is the privacy of my tracking data guaranteed?
We highly value your privacy. Your pet's tracking information is fully encrypted and operates independently on your device, meaning we do not have direct access to your personal tracking data.
Is my data stored in the cloud?
Location data is sent to your mobile app via a secure connection and can be stored locally on your device for historical routes, with encryption to protect privacy.
Can someone else track my cat?
No, access to tracking information is linked to your account in the mobile app, which is secured with your login credentials. Without your login credentials, no one else can track your cat.
Ordering, Shipping & Returns
What is the shipping time for the GPS collar?
We aim to deliver your order within 2-5 business days. You will receive a tracking number once your package has been dispatched so you can monitor its delivery status.
What are the shipping costs?
Shipping costs are calculated based on your geographic location. The precise rate will be displayed at checkout.
What is your return policy?
You have a legal cooling-off period of 14 days after receiving the product. Within this period, you can cancel your purchase without stating a reason. The collar must then be returned in unused and original condition, if reasonably possible, with all accessories and in its original packaging.
How do I report a product for return?
Please contact our customer service via [Email address or Link to Returns Page]. Provide your order number and the reason for return. You will then receive instructions on how to return the product.
What if I receive a defective product?
Should you receive a defective product, please contact our customer service immediately within the warranty period. We will then provide a suitable solution, such as repair, replacement, or refund.
Customer Service
How can I contact your customer service?
You can contact us via [Email Address] or through the contact form on our website down below. We aim to answer your questions within 24-48 hours.